You should spend some time reading through the following terms and conditions thoroughly. Use of this website will be taken to mean that you have agreed to the terms and conditions and any changes that are made to them in the future. It is in your own interest to have read the details below carefully. Craft Guru.com maintains the right to change or update the Terms and Conditions at any time without notice. You are encouraged to review the Terms and Conditions specified below carefully as no other notification of any changes will be made, except on this website.
Payment for goods can be made in a number of different ways. We accept payment by credit card, PayPal, Check and Bank Transfers. Please make payment at the time of ordering your merchandise. Acceptable credit cards include American Express, Discover, MasterCard and Visa. Checks or postal orders may be used by certain approved customers only, such as churches, schools and some businesses. Please ask if you are unsure. An invoice will be available when your order is finalized. Craft Guru.com retains the right to refuse an order if necessary. There is an option to pay by Check available; however it is not recommended because production will not start until payment is received. If you need this service please send an email to info@Craft Guru.com.
Please note that the extra 100 free wristbands offer only applies to orders with regular shipping and one particular style and is only available to a customer who purchases 100 or more wristbands of any one type. The message/text/logo must be same on all the bands to take advantage of this offer.
Production will not begin until funds are received.
Cancellations and changes to your order may be possible if the final production of your wristbands has not actually commenced. Craft Guru.com, in any event, will do its best to carry out your request to cancel or change your order. Any cancellations or changes should be made within 12 hours of placing your order. If your order has not yet reached the initial production stage, then any alterations will be completely free. However, if the order is in the pre-production stage, but not yet in the final stages of production, a $25.00 or 25% (whichever is greater) cancellation or change fee does apply. Please contact our sales department if you need to cancel or change your order.
Once full production has begun, it will be impossible to cancel or change your order. However, we can change the delivery address or even stop the delivery altogether, but you will still be charged the full rate applicable for the order.
RUSH orders cannot be cancelled or changed once the order has been finalized.
If the mock-up is not confirmed for more than 48 hours it will be seen as approved and any paid order will automatically be sent to production. Please keep an eye out for our email. Be sure to check your spam folder too.
We reserve the right to charge a designer fee.
Refunds will only be given in certain circumstances. Refunds will not be given, for instance, if
Partial refunds may be given if the goods are shipped late, but restricted to the shipping costs on a pro rata basis only. Production costs are not refundable. In the event of any refund, the full amount of the refund will not exceed the cost of the original order.
Please Note: Any refund pertaining to invoice or any other factor should be reclaimed within 2 months Orders Duplicated while placing the order must be informed before the order is in production. Please check your order receipt and inform us as soon as possible to our sales department. Any defective products received should be notified within 5 days of delivery. Contact us at info@Craft Guru.com or by telephone at 1-323-386-8968 for details.
Craft Guru does NOT charge for restocking fees for a return of a product that is defective or the incorrect product or where the product does not match what was shown on the Craft Guru website. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Craft Guru website, no refund will be given and the product will not be reshipped.
Craft Guru does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Craft Guru does not take title to the refunded item.
Please submit your requests for artwork as soon as you have placed your order. You can do this by emailing all your artwork and logo instructions to info@Craft Guru.com
The logo will be same as text colour by default. If you need original colours of logo please email us at info@Craft Guru.com after placing the order or feel free to call us at 1-323-386-8968.
We will examine your request to make sure it fulfills the conditions suitable for the product you have ordered. If we need to make any small modifications, then we will do this free of charge.
If you make a repeat order for goods, it will not be possible to guarantee the exact same colour wristband and or ink colour. Wrist bands will be laser engraved if your order is for less than 100 in a debossed style.
Swirl bands may result in bleeding of colours depending upon the selection of colours.
There are limits to colour Matching in Website or email Proofs
Craft Guru.com will endeavor to make every effort to provide you with a product that matches the colour chosen from the website. However, the colours shown both on the website images as well as the proofs sent to you by email can never represent the exact colours of the wristbands in every detail. It is an inherent problem in the electronic representation of images that there may be a slight difference between the image and the final product. The manufactured item will have colour “U" applied, rather than the pantone colour “C". If you have ordered swirl bands, the final colour depends on the way the colours chosen mix together.
Every attempt to match a re-order to the original order will be made, but we cannot guarantee that your re-ordered goods will be an exact match.
Craft Guru.com will endeavor to get your goods produced as soon as possible after your order has been finalized and artwork instructions submitted. The actual production time may vary depending on the number of bands ordered and the design requested. Normally, this is between 1 to 7 days after the order has been received. If you need your bands urgently, please contact our sales department and we will do what we can to rush through your order.
We have the right to start the production on any order where customer is not replying before the specified deadline.
We send a digital mock-up of all orders prior to production. If the customer does not disapprove it within 48 hours of it being sent to the registered email, it will be seen as approval from the customer and automatically be sent to production. This is so we can keep the estimated dates as accurate as possible. Rush orders will not receive a mock-up as there is no time to wait for approval.
The printing of printed wristbands is expected to be visible for 2-4 weeks.
We have multiple factories in UK, USA and China. The production may be done in any of the factories depending upon the availability raw materials and resources at any given time and any customs/duties will be borne by the customer (except England)
The debossing and colour filling on 1/4th inch bands may not be deep and might not be that visible compared to half inch. Customer will be solely responsible for the selection of font and the after effects.
We guarantee High Quality Printed bands for 6 months from the date of shipping.
Tyvek wristband orders cannot be cancelled once production has started.
We guarantee that your merchandise will be dispatched on or before the shipping date given when your order was finalized, however we cannot guarantee the time taken by the Courier, as this is out of our control. We are also not responsible for any delays due to customs formalities.
There will be further fees charged if you change any shipping requests after the goods have been dispatched and while they are already in transit.
You cannot change the shipping address once the goods are in transit.
If goods are returned to the company or re-routed for any reason, a $28 fee is applicable.
We will not be held responsible for packages being destroyed by the courier company due to non-availability of customer. The company is not responsible for such claims or damages.
The shipping and production time starts from the date of payment and or approval.
Craft Guru.com is not responsible for any customs fees applicable on delivery to an overseas address. This is entirely the responsibility of the customer such fees, as these are not included in the shipping costs. Any request to mark the goods as gifts or at a lower value than the correct one will be refused.
We will make every effort to maintain the advertised pricing policy, but reserve the right to make changes at any time, depending on changes in the market. This could affect the price per item or the minimum number required for an order.
If any error is made in an advertised price or minimum quantity required, then Craft Guru.com maintains the right to cancel or refuse any order made in such conditions. We will, however, make every effort to modify your order so it is affordable and within your budget.
You can pay by the following credit cards: American Express, Discover, MasterCard and Visa Credit/Debit card, PayPal as well as Check. It is not recommended that you pay by check or money order because production will not start until the funds are received by our bank.
The content of this website is protected by copyright and can only be used for non-commercial uses. This protection applies to all graphics, illustrations and images, logos, page headers and text within the website. The Craft Guru.com logo is a registered trademark held by the company. The entire content of the website is registered under USA. Copyright laws and the company own the right to arrange, change, enhance and select any or all of the content.
Portions of the website may be downloaded or copied for non-commercial personal use only. Users of this website are permitted to use portions of the website for their own personal use as long as they do not alter or remove any logos, copyright or trademark notices and do not post any portion of the website on another computer network of any type or broadcast any portion of the website on the media.
Information Collection and Use
CraftGuru is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms. We may maintain records of User Communications you transmit to us indefinitely. CraftGuru may use Non- Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other CraftGuru products and services. We may retain Non-Personal Information indefinitely.
Registration
Registration is optional. But in order to receive special offers you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important CraftGuru services such as automated order status updates via e- mail.
Order
Most of the information collected in the registration process will be used to process orders. You may also sign in as a guest. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorisation and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Cookies
We customise certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The UScraft.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, CraftGuru will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalise your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
Log Files
We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine CraftGuru web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre- existing Privacy Notice.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Testimonials
The testimonials section of the CraftGuru website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by CraftGuru. CraftGuru reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
Children
CraftGuru does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use CraftGuru in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. CraftGuru is committed to protecting the welfare and privacy of children.
Links
This website contains links to other sites. Please be aware that CraftGuru is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Security
CraftGuru takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software.
Special Offers
Our special offers are sent only to customers who grant CraftGuru permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and can be opted-out if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, or specials. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website. You must have your username and password in order to access your account. In the event you forget both your username and password, please email us ([email protected]) for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving CraftGuru special offers and related news, Please send us an email asking us to do so at [email protected].
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently
Information Collection and Use
CraftGuru is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms. We may maintain records of User Communications you transmit to us indefinitely. CraftGuru may use Non- Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other CraftGuru products and services. We may retain Non-Personal Information indefinitely.
Registration
Registration is optional. But in order to receive special offers you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important CraftGuru services such as automated order status updates via e- mail.
Order
Most of the information collected in the registration process will be used to process orders. You may also sign in as a guest. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorisation and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Cookies
We customise certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The UScraft.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, CraftGuru will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalise your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
Log Files
We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine CraftGuru web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre- existing Privacy Notice.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Testimonials
The testimonials section of the CraftGuru website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by CraftGuru. CraftGuru reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
Children
CraftGuru does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use CraftGuru in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. CraftGuru is committed to protecting the welfare and privacy of children.
Links
This website contains links to other sites. Please be aware that CraftGuru is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Security
CraftGuru takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software.
Special Offers
Our special offers are sent only to customers who grant CraftGuru permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and can be opted-out if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, or specials. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website. You must have your username and password in order to access your account. In the event you forget both your username and password, please email us ([email protected]) for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving CraftGuru special offers and related news, Please send us an email asking us to do so at [email protected].
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently
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